reopen seller account

Amazon Seller Support – Questionsreopen seller account
Aleksandr Kozlov asked 2 years ago

Hello,
please help me to reopen seller account. associated with email alef_web@yahoo.com
That’s the message i got:
“This email address is associated with a deactivated seller account. Please contact
seller-performance@amazon.com to request reactivation of your account.”

i emiled you to help me.
THIS IS AUTOMATIC ANSWER:
“We could not find a Seller Central account associated with this email address. For security reasons, we do not release account information to an email address other than the one registered to the account. Please write to us from the email address registered to your Seller Central account so that we may better assist you.”

SO IS IT associated or not?
i’m stuck – the system doesn’t let me do either or.
just for info: this is is my buyer registered Amazon email as well – completely active
please help!
Best regards,
Aleksandr Kozlov